💼 AI Business

Sears AI Leaks 3.7 Million Customer Chats — And Hours of Your Private Life

Your fridge repair call to Sears? It might've been recorded — and left open for the world. Millions of chats and hours of unintended audio from real customers exposed online.

Leaked Sears AI chatbot audio files exposing customer conversations and home sounds

⚡ Key Takeaways

  • 3.7M chat logs and 1.4M audio files exposed, including personal details and hours of ambient home audio.
  • Phishing risks skyrocket with customer names, addresses, and appliance info now public.
  • Sears' security lapse mirrors past retail breaches, likely tanking trust and call volumes.
Marcus Rivera
Written by

Marcus Rivera

Tech journalist covering AI business and enterprise adoption. 10 years in B2B media.

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Originally reported by Wired - AI

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